Looking to advance into a supervisory role in the world of sales? Specifically, non-retail sales? If so, then becoming a First-Line Supervisor of Non-Retail Sales Workers is the perfect occupation for you. This very descript standard occupational title may be more known by other common job titles such as Sales Leader, Telemarketer Supervisor, Real Estate Sales Supervisor, Insurance Sales Supervisor, or a host of others. Ultimately, though, such workers directly supervise and coordinate the activities of sales workers (sales workers other than retail sales workers). There are about 3,630 First-Line Supervisors of Non-Retail Sales Workers in the State of Minnesota.

Whether one is a Telemarketer Supervisor, Insurance Sales Supervisor, or some other type of non-retail sales supervisor, such work will likely involve budgeting and accounting work as well as personnel and supervisory duties. Examples of specific tasks include monitoring sales staff performance to ensure that goals are met, resolving customer complaints regarding services or products, planning and preparing employee work schedules, coordinating sales promotion activities, and hiring and training personnel. One typically needs a high school diploma or equivalent to become a First-Line Supervisor of Non-Retail Sales Workers, although some employers may require an Associate Degree or bachelor’s degree. In such cases where higher education is required, employers may look for a degree in a related field. Examples of related education include advertising, public relations, sales operations, and specialized merchandising and marketing. Whatever the specialized background may be, such workers will need excellent oral and written communication skills. Time management, critical thinking, monitoring, problem solving, and coordination are other important skills to have.

First-Line Supervisors of Non-Retail Sales Workers earn a median hourly wage of $41.22 in Minnesota, with half of all such workers in the state earning between $30.44 per hour and $53.21 per hour. Wages are highest in the Seven-County Metro Area, where the median sits at $43.81 per hour. Nearly four-in-five First-Line Supervisors of Non-Retail Sales Workers are employed in the Seven-County Metro Area.

Statewide, First-Line Supervisors of Non-Retail Sales Workers are expected to grow by 2.4% from 2018 to 2028. This is equivalent to approximately 115 jobs. Additionally, however, there is anticipated to be a need for about 1,550 such supervisors to fill jobs left vacant due to labor market exits. As of DEED’s most recent job vacancy survey in November 2020, employers across Minnesota reported 190 current vacancies for First-Line Supervisors of Non-Retail Sales Workers. This represents the third most vacancies for this occupation in Minnesota over the past decade.

If you are interested in more information about opportunities as a First-Line Supervisors of Non-Retail Sales Worker, check out our First-Line Supervisors of Non-Retail Sales Workers occupation page here on the CareerForceMN.com website for wage ranges, educational and training requirements, current open positions in Minnesota and more.  

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